Krystal's Gone, and I'm Actually Sad To See Her Go

In a surprise decision - but not really, when you think about it - Krystal109 is no longer our community manager. Some would say she never really was. Krystal (also known as Stephanie Barnes, for you future employers doing an internet search) has appeared several times in this blog. Sometimes because we had a complaint, other times because the users at Current Events and other boards were upset with her performance. But I have to say, I was always cautiously optimistic or at least neutral about her overall. For her work as a FAQ contributor and behind the scenes I have no reason to criticize her. In fact I think she did an all right job keeping moderators in check, even though that's a little anecdotal. As for actually managing the community...a lot of users simply believed she wasn't cut out for it.

Krystal started off by making quite a few flubs that we've discussed here before, and she wasn't exactly known for professionalism or good grammar. One easy suggestion: please learn how to use the apostrophe correctly. Please. As for her interactions with the message board community, it seemed like a train wreck early on. This experience probably led her to post less because it just didn't seem to go well whenever she became involved in an argument. Krystal started off assuring us that she could deal with the criticism and trolling that came with the position, but those assurances appeared to be directly contradicted whenever she lost her temper and "had a meltdown" as some called it.

A quick summary: telling users it would be fun to troll everyone with her new powers and either close their board, or make everyone a mod for a day and watch the chaos. Telling users she wouldn't date a black person because of "cultural differences," a subject that's questionable for her to raise in the first place, and also a similar view that got a mod dismissed a few months earlier. Constantly closing topics she didn't personally like, even though she was supposed to be discouraging mods from abusing this same function. Misleading and belittling users when they started to complain that a moderator had stolen multiple accounts from other users - an accusation that turned out to be true and something that she knew was true for several days. Yet instead of waiting for the site's main admin to return and deal with the situation, and instead of simply declining to comment until the accusations were sorted out, she went out of her way to imply that long-time users were lying or pushing a "BS" conspiracy theory while calling some of the critics "whining babies." Declining to update the gamefaqs social media accounts on a consistent basis, until users began to call out that she had promised to make this a main part of her job. Possibly a decline in board traffic.

Whatever the reason, Krystal is no longer with us. I'm a little sad because despite her faults she did seem to do some things right, like mod oversight. As for the rest of the nonsense she did, I guess I'm also sad that we won't have this source of entertainment around anymore.

Perhaps the most telling verdict on her performance:

Finally, some additional testimony:

"She rarely updated the GameFAQs OFFICAL Twitter and Facebook except for when Hothlin called her out on it...She was good at bringing the community together at hating her though" -ToPoPO

"I remember when she first got hired she proclaimed to have thick skin and that's one of the reasons she was hired. Over time it was quite evident this wasn't the case." -WaterLink

"i had perhaps five or six interactions with her, and none were positive. the one that sticks out most in my mind is when i took 30 minutes out of my day to submit feedback on the beta for the new site UI, and i got back a reply from her that was nothing short of f***ing bristling. no "thank you for taking your time submitting feedback, we appreciate your interest in helping to make gamefaqs a better place" or anything gracious like that, just a temperamental message that amounted to "you opinion doesn't matter, our metrics show everyone loves the new UI." then the redesign went live and everyone lost their s***." -Mecha Sonic

"Right from the very beginning she spent so much time f***ing feeding the trolls on CE. Many users warned her that any thing she posted would just get trolled to death, since that's the nature of CE but she didn't even take that advice. But the fact that she needed to be told in the first place was already a death knell. What kind of professional needs to be told not to feed trolls, let alone someone who gets the job of COMMUNITY MANAGER, someone who should be intimately familiar with the community. It's clear she wasn't even familiar with interaction on the internet, let alone understanding GameFAQs' community." -4chan

"She did some good things, but she also put her foot in her mouth too many times to count. I feel kinda bad about CE treated her, but she treated a lot of CE with contempt as well, making it easier to dislike her. I didn't dislike her myself, so I'll just say that she was average." -PerseusRad

"'Wait, she bumped the topic to start and talk s*** and then closed it immediately after to get the last word? Wow that's pretty damn low, even for her.' she sounds like a 15 yr old teenage girl based on that topic. It is the equivalent of 'mom I hate u!' and then closing the door" -DomoArigatoMr

"She was absolutely miserable and made wrong steps at almost every turn" -Littlegator

"It's possible to be an authority figure and involve yourself with the community. She was just really s*** at it, was thin skinned as hell, and would troll and make petty spiteful comments when people would post their grievances. She was s*** at her job and it was a mystery how she even got it in the first place." -3rd_Best_Master

"for how much she made a big deal about running the gamefaqs twitter, she really let it go to s***. as a community manager, she was very hostile, offensive and let people get under her skin way too much." -D-Lo_BrownTown

"The problem is that she had no idea what the community was like. If you're going to be a community manager, you should at least have lurked for a month or two before being given the position. It was obvious that she had no clue about the community here, and people spoke up. But instead of listening, she just locked topics and banned people for not liking her. Glad to see her gone." -mfwahwah

I wonder if the higher-ups at Gamefaqs ever think about what inspires people to make site messages, lengthy blog posts and entire videos slamming the way Gamefaqs is run. Maybe in the future it'd be a better idea to have a community manager who listens, instead of calling long-time users a bunch of dumb babies.